Park Place Lodge Privacy Policy
Effective Date: July 2026
Last Updated: August 19, 2026
Park Place Lodge (“Park Place Lodge,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how Park Place Lodge collects, uses, discloses, retains and protects personal information in connection with reservations, hotel stays, website use, guest services, communications, payments and related hospitality operations.
Park Place Lodge is a locally owned, independent hotel located in Fernie, British Columbia. Our hotel offers guest accommodations, dining, recreational amenities and related hospitality services.
This Privacy Policy applies to personal information collected through our website at www.parkplacelodge.com, through our hotel operations and through other interactions with Park Place Lodge.
1. Our Privacy Obligations
Park Place Lodge operates in British Columbia and is subject to the Personal Information Protection Act (PIPA) of British Columbia.
PIPA governs how private-sector organizations in British Columbia collect, use and disclose personal information. It also provides individuals with rights concerning access to and correction of their personal information.
Park Place Lodge is committed to managing personal information in accordance with applicable privacy legislation and to maintaining reasonable safeguards appropriate to the sensitivity of the information we hold.
2. Information We Collect
For the purposes of this Privacy Policy, personal information generally means information about an identifiable individual.
Depending on how you interact with us, this may include contact details, reservation and stay information, payment and billing details, guest preferences, communications, feedback, website form submissions, promotion or survey entries, and basic website or device information.
We limit collection to personal information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Collect Information
We collect personal information when you make or manage a reservation, contact us, check in or stay with us, request services, make a payment, submit a form, subscribe to communications, enter a promotion or survey, provide feedback, or make a special request.
We may also receive personal information from third parties when reasonably necessary to provide services to you.
For example, booking platforms, online travel agencies or travel agents may provide information needed to manage your reservation.
4. Why We Use Information
This section explains the main business, service and legal reasons we collect and use personal information.
We collect and use personal information to provide hotel services, manage reservations and payments, respond to requests, communicate with guests, administer promotions or surveys, improve our services, operate our website, send permitted marketing communications, protect safety and security, prevent fraud, maintain records, meet legal obligations and protect our rights.
We will not use personal information for a new purpose that is inconsistent with the purpose for which it was collected unless permitted or required by law or we have obtained appropriate consent.
5. Consent Choices
Where required by law, we obtain consent before collecting, using or disclosing personal information.
Consent may be express or implied, depending on the circumstances and what the law permits.
Where personal information is being collected or used for an optional purpose, such as certain marketing communications, we will provide an appropriate opportunity to provide or withdraw consent.
6. Marketing Emails and Updates
We may send promotional communications about our hotel, accommodations, dining, packages, special offers, events or related updates where permitted by law.
Where required, we will obtain consent before sending commercial electronic messages.
You may unsubscribe from marketing communications at any time by:
- Using the unsubscribe option provided in the communication; or
- Contacting Park Place Lodge using the contact information provided below.
Unsubscribing from marketing communications will not prevent us from sending communications necessary to administer an existing reservation, transaction or service you have requested.
7. Website Cookies and Analytics
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality and help us evaluate the effectiveness of our online marketing.
These technologies may collect basic website and device information, such as IP address, browser or device type, pages visited, visit date and time, referring website, approximate location, and website interactions or preferences.
Some cookies may be necessary for the website to function properly. Other cookies or similar technologies may be used for analytics, advertising or other purposes.
Where required by applicable law, we will provide appropriate information and obtain consent for non-essential cookies and similar technologies.
You can generally control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of our website.
8. Online Bookings and Third-Party Sites
We may use third-party booking systems, payment processors, website tools and other technology providers to support reservations and hotel services.
When you make a reservation through a third-party website, online travel agency, booking platform or travel service, that third party may collect, use and disclose your personal information according to its own privacy policy.
Park Place Lodge is not responsible for the privacy practices of third-party websites or services that operate independently from us.
9. Payments
Payments made to Park Place Lodge may be processed through third-party payment processing services.
We take reasonable measures to limit our collection and retention of payment information to what is necessary for legitimate business purposes.
Where payment information is processed by a third-party payment provider, that provider may collect and process payment information in accordance with its own privacy policy and security practices.
Park Place Lodge does not intend to collect or retain complete payment card information when it is not necessary for us to do so.
10. Service Providers We Use
Park Place Lodge may engage third-party service providers to assist with operating our hotel, website and business.
These providers may support reservations, property management, online booking, payment processing, website hosting, analytics, email and marketing, IT, cybersecurity, customer communications, and professional services.
When a service provider handles personal information on our behalf, we take reasonable steps to select and manage that provider in a manner consistent with our privacy obligations.
Some service providers may process, store or access personal information outside British Columbia or Canada, where it may be subject to the laws of that jurisdiction.
11. When We Share Information
We may disclose personal information where reasonably necessary to provide requested services, process reservations or payments, work with service providers, respond to requests, protect people and property, prevent fraud, protect our rights, comply with legal requirements, or support a permitted business transaction.
We do not sell personal information.
We limit disclosure to what is reasonably necessary for the purpose for which the information is disclosed.
12. Safety and Security at the Hotel
Park Place Lodge may use security measures, including video surveillance in appropriate public or common areas of the property, for purposes such as protecting guests, employees and property, preventing theft or vandalism, investigating incidents and maintaining safety and security.
Video surveillance is not intended to monitor guests in areas where a reasonable expectation of privacy exists.
Any personal information collected through security measures will be handled in accordance with applicable privacy legislation.
13. How We Protect Information
Park Place Lodge takes reasonable administrative, technical and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss or destruction.
Safeguards may include access limits, employee privacy practices, password controls, secure systems, physical security, electronic information safeguards and secure disposal.
We apply safeguards that are appropriate to the sensitivity of the information and the nature of our hotel operations.
No method of transmitting or storing information can be guaranteed to be completely secure. However, Park Place Lodge takes reasonable measures to protect the information in its custody or control.
14. If a Privacy Incident Happens
If Park Place Lodge becomes aware of a privacy breach involving personal information, we will assess and respond to the incident in accordance with applicable law.
Our response may include containment, investigation, risk assessment, steps to prevent further unauthorized access, and notification where required.
15. How Long We Keep Information
Park Place Lodge retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and financial records, resolve disputes, protect our legal interests and comply with applicable legal requirements.
When personal information is no longer required, we take reasonable steps to securely destroy, delete or anonymize it.
16. Keeping Information Accurate
Park Place Lodge makes reasonable efforts to ensure that personal information in our custody or control is accurate and complete for the purposes for which it is used.
If you believe that information we hold about you is inaccurate or incomplete, you may request that it be corrected.
17. Accessing Your Information
Subject to applicable legal requirements and exceptions, you may request access to personal information about you that is in the custody or control of Park Place Lodge.
You may also request information about how your personal information is being used or disclosed, where applicable.
Requests should be made in writing to our Privacy Officer using the contact information below.
We may need to verify your identity before providing access to personal information.
18. Correcting Your Information
If you believe that personal information we hold about you is inaccurate or incomplete, you may request that we correct the information.
Please provide sufficient information to identify the information you believe is inaccurate and explain the correction you are requesting.
19. Children’s Privacy
Our website and hotel services are intended for a general audience.
We do not knowingly collect personal information from children for purposes unrelated to providing our services.
Where a minor’s personal information is provided to us in connection with a hotel reservation or stay, we will handle that information in accordance with applicable privacy legislation.
20. Information Processed Outside Canada
Some service providers that support reservations, payments, website, technology or communications may process, store or access personal information outside British Columbia or Canada, where it may be subject to local laws.
We take reasonable steps to select and manage service providers in a manner consistent with our privacy obligations.
21. Updates to This Policy
Park Place Lodge may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or applicable privacy requirements.
When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy.
22. Contact Us About Privacy
For questions about this Privacy Policy, requests to access or correct personal information, or privacy concerns, please contact:
Privacy Officer
Park Place Lodge
742 Highway #3
Fernie, British Columbia
Canada
Email: info@parkplacelodge.com
Telephone: 250-423-6871
Park Place Lodge will make reasonable efforts to respond to privacy inquiries and requests within the time required by applicable law.
23. Privacy Concerns and Complaints
If you have a concern about how we have handled your personal information, please contact our Privacy Officer first so we can review and respond to your concern.
If you are not satisfied with our response, you may have the right to contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC).
Website: www.oipc.bc.ca
Park Place Lodge
742 Highway #3, Fernie, British Columbia, Canada
250-423-6871 | info@parkplacelodge.com
www.parkplacelodge.com
